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Thank you for shopping with DOHOU SERVICES AGENCY. We value your satisfaction and are here to ensure a smooth experience. This Refund Policy explains the terms under which refunds may be issued for purchases made on our website [https://dohou-services-agency.com].
1. Digital Products & Services All sales of digital services (such as marketing packages, design work, hosting subscriptions, etc.) are final. Once the service is initiated, no refunds will be issued unless otherwise stated in a service agreement.
2. Non-Delivery of Service If a service you purchased was not delivered within the promised timeframe and we are unable to fulfill it, you may be eligible for a full or partial refund. Requests must be submitted within 7 days of the missed delivery date.
3. Duplicate Payments If you were charged twice for the same service, please contact us within 7 days and we will promptly process a refund for the duplicate charge.
4. Service Dissatisfaction If you are dissatisfied with the service provided, please contact us. While refunds are not guaranteed, we may issue partial credits or propose alternative solutions based on the situation.
5. Chargebacks Initiating a chargeback without first contacting us to resolve the issue may result in suspension of your account or future service restrictions.
6. How to Request a Refund To request a refund, please contact us at support@dohou-services-agency.com with the following details:
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Full name
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Email used for purchase
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Order number
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Reason for refund request
We aim to respond within 48 hours of receiving your request.
7. Policy Changes We reserve the right to update this Refund Policy at any time without prior notice. Updates will be posted on this page.
Contact Us DOHOU SERVICES AGENCY
Email: support@dohou-services-agency.com
Phone: +1 (364) 999-7656
Address: 1004 DICKENS ST, BOWLING GREEN, KY 42101